COMMONWEALTH BANK ACTIVATES EMERGENCY PACKAGE FOR
PEOPLE AFFECTED BY MID-NORTH COAST STORMS AND FLOODING
9 November, 2009: The Commonwealth Bank has responded to residents and
businesses on NSW’s mid-North Coast by activating its special emergency
assistance package to help people affected by storms and flooding.
“The Commonwealth Bank is concerned at the impact the storms have had on
local residents and businesses,” said the Bank’s Group Executive Retail Banking
Services, Ross McEwan. “We’ve put special arrangements in place for our
customers, and our staff are ready to assist them promptly with their financial
concerns and enquiries.”
Key features of the Bank’s special assistance package include:
providing additional loans or changes to repayment arrangements for
Commonwealth Bank home loan customers who may experience difficulties
because of the storms,
loan restructuring for business customers with existing loans, without
incurring the usual bank establishment fees,
review credit card instalments for customers of good standing and
consideration of requests for emergency credit limit increases,
expediting claims to CommInsure for customers seeking help through their
home, contents and motor vehicle insurance,
waiving prepayment charges over the next month for affected customers
wishing to access term deposits, Commonwealth Investment Bonds and
CBFC debentures ahead of the maturity date,
waiving branch service fees where the customer is looking to obtain a
service from the Bank as a result of the disaster.
“Our staff will be happy to discuss with customers their overall financial position,
any change in repayment arrangements, or to consider options for additional loan
funds,” Mr McEwan said.
Contact the Commonwealth Bank’s Customer Assist team on 1300 720 814.
ENDS
Media contact:
Steve Batten, Commonwealth Bank Ph: (02) 9378 2504, Mob: 0411 080 268
NEWS 
