MEDIA RELEASE PR38982
ICMI's ACCE Conference & Expo Announces 2010 Keynote Lineup: Dynamic Keynote
Presenters Deliver Critical Information Needed to Improve Contact Center Performance
COLORADO SPRINGS, Colo., Apr. 1 /PRNewswire-AsiaNet/ --
Leading Industry Event for Contact Center Professionals to Take Place June
14-17 in New Orleans
community, has announced their keynote lineup. The event will take place at the
Sheraton New Orleans Hotel in New Orleans, June 14-17, 2010.
Joy Sobhani, Conference Director for ICMI, said, "The dynamic keynote presenters
we have lined up for this year's event will provide attendees with key information
and new skills that will help call center professionals with their day to day jobs."
On Tuesday, June 15 at 8:45 AM, John Foley of CenterPoint Companies will deliver
"High Performance Climb(R)."
keynote, Foley draws upon his experience as Lead Solo of the Blue Angels to describe
how to achieve substantially higher levels of performance. Foley will provide a
simple, systematic, exciting approach to develop the clarity, focus, commitment and
trust that are necessary to achieve ever-higher levels of performance. In addition,
Foley will share how to create buy-in and commitment for a team's vision and goals,
leading to clarity that drives execution. Attendees will leave the presentation with
a set of concrete tools to immediately begin a high performance climb.
On Wednesday, June 16 at 8:30 AM, Sally Hogshead, Speaker, Author and Brand
Innovation Consultant will deliver "Fascinate! The Seven Secret Triggers of
Persuasion and Influence."
presentation, Hogshead will reveal why fascination is a new weapon in the battle for
the attention of one's boss, employees and customers. She will take the audience on
a journey through the decision-making process, drawing upon an in-depth, three year
research study of 1,000 Americans, and share the keys of persuasion. Whether you're
communicating the value of the contact center, making a business case for investment,
or looking for buy-in and cooperation across the enterprise, these insights will help
you break through the distractions and incite action now.
ACCE provides valuable insight into how to improve a center's performance by
better managing people and resources, improving operations, properly selecting and
implementing technology, and more. The event will address the needs of all contact
center professionals, including:
-- Senior Level VPs and Directors who are accountable for strategic
planning and alignment
-- New and Experienced Managers responsible for operational and tactical
plans
-- Team Leaders and Supervisors in charge of day-to-day operations,
coaching and monitoring
-- Analysts who require a fundamental understanding of industry principles
-- CIOs who desire financial improvements from enhanced call center
operations
-- CTOs who require integration of call center strategy with other
internal departments
-- Customer Support Professionals who need to acquire new skills for their
everyday jobs
organizations. To register to attend this event, or to find out more about the
conference, media registration, and exhibition opportunities, please visit
About ICMI
The International Customer Management Institute (ICMI), celebrating its 25th
anniversary in 2010, is the leading global provider of comprehensive resources for
customer management professionals - from frontline agents to executives - who wish to
improve contact center operations, empower contact center employees, and enhance
customer loyalty. ICMI's experienced and dedicated team of industry insiders,
analysts, and consultants are committed to providing uncompromised objectivity and
results-oriented vision through the organization's respected lineup of professional
services including: Training and Certification, Consulting, Events, and Informational
Resources. Founded in 1985, ICMI continues to serve as one of the most established
and respected organizations in the call center industry.
ICMI is a part of UBM Live which provides leading integrated media solutions and
professional services across 20 different markets. Operating across the globe, its
events, training, publications, awards programs and websites offer professionals in
Interiors, Security, Venues, Customer Management, Safety & Health and Facilities the
ultimate experience in learning, networking, and business development
SOURCE: International Customer Management Institute (ICMI)/UBM Live
CONTACT: Rachel Levy,
Event Marketing Manager,
ICMI,
+1-610-284-1220,
rachel.levy@ubm.com
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