MEDIA RELEASE PR39471
Infosys BPO Launches Enhanced Sales and Fulfillment Outsourcing Services
BANGALORE, India, May 10 /PRNewswire-AsiaNet/ --
- Infosys Provides Industry-Specific Sales Support and Order Fulfillment
Operations
Infosys BPO, the business process outsourcing subsidiary of
Infosys Technologies, has launched an enhanced offering in the areas of sales
support and fulfillment operations.
The service offering is unique in its ability to impact not
just general and administrative costs as most BPO service offerings do, but
also cost of goods sold, thereby building the inherent competitive position
of an organization. Importantly, the sales support service favorably impacts
the organization's revenue by influencing key metrics such as revenue
assurance and revenue recognition.
The sales support suite of services will reduce the amount of
time spent by sales organizations in non-value adding administrative tasks,
thereby freeing up time and enhancing productivity. The suite of services
includes lead qualification, customer profiling, quoting, pricing, service
revenue assurance and channel partner support.
The fulfillment operations suite of services is designed to
optimize and drive efficiency in the supply chain operations of an
organization. The portfolio includes multi-industry services including order
management, demand planning, replenishment planning, inventory management,
forward and reverse logistics support.
Karen Wilder, Senior Manager, Supply Chain Field Operations,
Cisco, said, "The Infosys team has been a great partner in working with us to
define and evolve our support model for the Reverse Logistics supply chain,
helping us to achieve best-in-class in this space. Working with Infosys, we
are now able to deliver a quality and enhanced experience to our customers
for their product returns while supporting our own internal business goals."
Explaining the rationale behind the enhancement in the sales
and fulfillment service offering, Rajiv Raghunandan, Practice Head, Sales and
Fulfillment, Infosys BPO, said, "Despite the economic recovery that we are
seeing across industries today, the downturn over the past year has forced
businesses to evaluate every aspect of their portfolio and the associated
operating model. This evaluation has not just been about cost reduction, but
about innovatively leveraging outsourcing to protect revenue, grow revenue
and positively influence the cost of revenue. We believe that this context
makes our sales and fulfillment offering relevant and meaningful to a diverse
set of stakeholders in a global business across sales, marketing, supply
chain, logistics and customer services."
The sales and fulfillment practice currently accounts for
close to 20% of Infosys BPO's revenues through the services offered to client
groups, including multiple Fortune 500 companies across geographies and
industry verticals. The practice seeks to add more clients in the sales and
fulfillment services stream in 2010 with this unique set of service
offerings.
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