MEDIA RELEASE PR39471
Infosys BPO Launches Enhanced Sales and Fulfillment Outsourcing Services
BANGALORE, India, May 10 /PRNewswire-AsiaNet/ --
- Infosys Provides Industry-Specific Sales Support and Order Fulfillment
Operations
Infosys BPO, the business process outsourcing subsidiary of
Infosys Technologies, has launched an enhanced offering in the areas of sales
support and fulfillment operations.
The service offering is unique in its ability to impact not
just general and administrative costs as most BPO service offerings do, but
also cost of goods sold, thereby building the inherent competitive position
of an organization. Importantly, the sales support service favorably impacts
the organization's revenue by influencing key metrics such as revenue
assurance and revenue recognition.
The sales support suite of services will reduce the amount of
time spent by sales organizations in non-value adding administrative tasks,
thereby freeing up time and enhancing productivity. The suite of services
includes lead qualification, customer profiling, quoting, pricing, service
revenue assurance and channel partner support.
The fulfillment operations suite of services is designed to
optimize and drive efficiency in the supply chain operations of an
organization. The portfolio includes multi-industry services including order
management, demand planning, replenishment planning, inventory management,
forward and reverse logistics support.
Karen Wilder, Senior Manager, Supply Chain Field Operations,
Cisco, said, "The Infosys team has been a great partner in working with us to
define and evolve our support model for the Reverse Logistics supply chain,
helping us to achieve best-in-class in this space. Working with Infosys, we
are now able to deliver a quality and enhanced experience to our customers
for their product returns while supporting our own internal business goals."
Explaining the rationale behind the enhancement in the sales
and fulfillment service offering, Rajiv Raghunandan, Practice Head, Sales and
Fulfillment, Infosys BPO, said, "Despite the economic recovery that we are
seeing across industries today, the downturn over the past year has forced
businesses to evaluate every aspect of their portfolio and the associated
operating model. This evaluation has not just been about cost reduction, but
about innovatively leveraging outsourcing to protect revenue, grow revenue
and positively influence the cost of revenue. We believe that this context
makes our sales and fulfillment offering relevant and meaningful to a diverse
set of stakeholders in a global business across sales, marketing, supply
chain, logistics and customer services."
The sales and fulfillment practice currently accounts for
close to 20% of Infosys BPO's revenues through the services offered to client
groups, including multiple Fortune 500 companies across geographies and
industry verticals. The practice seeks to add more clients in the sales and
fulfillment services stream in 2010 with this unique set of service
offerings.
About Infosys BPO:
Process Outsourcing subsidiary of Infosys Technologies, was set up in April
2002. Infosys BPO focuses on integrated end-to-end outsourcing and delivers
transformational benefits to its clients through reduced costs, ongoing
productivity improvements, and process reengineering. Infosys BPO operates in
India, the Czech Republic, China, the Philippines, Poland, Thailand, Mexico,
the USA and Brazil and employs approximately18, 610 people as on March 31,
2010. It closed FY 2009-10 with revenues of $352.1 million.
About Infosys Technologies Ltd.
Infosys (NASDAQ: INFY) defines, designs and delivers
IT-enabled business solutions that help Global 2000 companies win in a Flat
World. These solutions focus on providing strategic differentiation and
operational superiority to clients. Infosys seeks to assure clients of a
transparent business partner, world-class processes, speed of execution and
the power to stretch their IT budget by leveraging the Global Delivery Model
that Infosys pioneered. As of March 31, 2010, Infosys had approximately
113,800 employees in over 50 offices worldwide. Infosys is part of the
NASDAQ-100 Index and The Global Dow. For more information, visit
Infosys Safe Harbor
Statements in connection with this release may include
forward-looking statements within the meaning of US Securities laws intended
to qualify for the "safe harbor" under the Private Securities Litigation
Reform Act. These forward-looking statements are subject to risks and
uncertainties including those described in our SEC filings available at
www.sec.gov including our Annual Report on Form 20-F for the year ended March
31, 2010, and our other recent filings, and actual results may differ
materially from those projected by forward-looking statements. We may make
additional written and oral forward-looking statements but do not undertake,
and disclaim any obligation, to update them.
For further information please contact:
Asia Pacific
Priscilla Thomas
Infosys BPO Ltd, India
Phone: +91-96865-67378
Priscilla_Thomas@infosys.com
Asia Pacific
Sunitha Guptha
The PRactice
Phone: +91-93799-15372
sunitha@the-practice.net
Australia
Cristin Balog
Infosys Technologies Ltd, Australia
Phone: +61-3-9860-2277
Cristin_Balog@infosys.com
EMEA
Antonia Maneta
Infosys Technologies Ltd, UK
Phone: +44(0)207-715-3499
Antonia_Maneta@infosys.com
The Americas
Peter McLaughlin
Infosys Technologies Ltd, US
Phone: +1-213-622-4949, Ext 206
Peter_McLaughlin@infosys.com
SOURCE: Infosys BPO Limited
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