MEDIA RELEASE PR35372
Release of Astea Alliance 9.0 Raises the Bar for Service Lifecycle Management (SLM) and Mobile
Workforce Solutions
HORSHAM, Pa., July 13 /PRNewswire-AsiaNet/ --
Powerful Features and Enhancements are Empowering Organizations
around the Globe with Advanced Capabilities that are Setting a Higher
Standard for the Service Industry
Astea International Inc. (Nasdaq: ATEA), a global provider of service lifecycle management and mobility
solutions, has introduced a new version of the industry's most robust solution for service organizations. Leveraging
more than 30 years of experience, Astea Alliance 9.0 delivers extensive enhancements and new features to
empower service organizations to achieve a new level of service excellence. Accelerated revenue growth,
proactive insight to customer
interactions, improved customer satisfaction and experiences, and lower total
cost of ownership, are just a few of the advantages organizations will be
able to realize with this new release.
Astea is the only solution provider that offers all cornerstones of
service lifecycle management: customer management; service management; asset
management; forward and reverse logistics management; and mobile workforce
management with enhanced work scheduling optimization. Astea's solutions are
seamlessly orchestrated to share and leverage information throughout the
service lifecycle - removing the traditional barriers between the field and
back office. With Astea Alliance's modularity, companies can introduce one
module at a time or deploy a seamless information backbone across the entire
service lifecycle continuum, thereby eliminating the patchwork of disparate
systems that can hamper a company's ability to provide best-in-class service
due to the "siloing" of customer information.
More than 400 organizations around the world rely on Astea's solutions to
run their service operations. Built on the latest Microsoft .NET 3.5
platform, Astea Alliance 9.0 is one of the most open and non-proprietary
solutions on the market today. Organizations will be able to benefit from
dramatically enhanced professional services automation (PSA), business
intelligence (BI), service work order process improvements, logistics,
workforce scheduling optimization, scheduling and dispatch console
enhancements, and as well as many new and significant features added to
Astea's industry leading mobility solution.
"Astea Alliance is one of the most widely-used service lifecycle
management solutions on the market today and I am very proud of this new
version," said John Tobin, President of Astea International. "This is a
pivotal release for not only Astea but the industry itself, and one which
will have a dramatic impact on the way organizations deliver service as more
and more companies in these challenging economic times view and leverage
service as a competitive differentiator and revenue generator. Astea has
always been in the forefront. We continue to leverage our breadth and depth
of experience and expertise to deliver leading solutions that are mission
critical to organizations where customer service is strategic."
Astea will be holding an exclusive webinar to demonstrate the powerful
advances that have been built into their latest Astea Alliance 9.0 release.
From the initial customer call to the closing of work orders, customer
invoicing and product replacement, every step in the service lifecycle
process represents an opportunity for improving customer satisfaction,
reducing costs and increasing revenues. Attend this insightful webinar on
Tuesday, August 11, 2009 at 12:00pm ET to see how you can raise the bar on
Astea works with hundreds of companies worldwide, maximizing the value of
an organization's service operation by optimizing critical business processes
across the globe. The company can be reached at 215-682-2500.
About Astea International
Astea International (Nasdaq: ATEA) is a global provider of service
management software that addresses the unique needs of companies who manage
capital equipment, mission critical assets and human capital. With the
acquisition of FieldCentrix, Astea complements its existing portfolio with
the industry's leading mobile field service execution solutions. Astea is
helping companies drive even higher levels of customer satisfaction with
faster response times and proactive communication, creating a seamless,
consistent and highly personalized experience at every customer relationship
touch point. Since its inception in 1979, Astea has licensed applications to
companies around the world in a wide range of sectors including information
technology, telecommunications, instruments and controls, business systems,
HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.
(c) 2009 Astea International Inc. Astea and Astea Alliance are trademarks
of Astea International Inc. All other company and product names contained
herein are trademarks of the respective holders.
SOURCE: Astea International Inc.
CONTACT: Company Contact: Debbie Geiger, Vice President of
Marketing of Astea International Inc., +1-215-682-2500, dgeiger@astea.com
(ATEA)
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