MEDIA RELEASE PR40538
Saudi Aramco EXPEC Computer Center Achieves HDI Support Center Certification
COLORADO SPRINGS, Colo., July 22 /PRNewswire-AsiaNet/ --
EXPEC is first organization to achieve three consecutive
certification renewals
technical support professionals and the premier certification body for the
industry, today announced that Saudi Aramco's EXPEC Computer Center (ECC)
recently achieved the third renewal of its HDI Support Center Certification.
The EXPEC Computer Center first received this prestigious certification in
2003 and has subsequently achieved renewal in 2005, 2007, and 2009. The EXPEC
Computer Center is the first support center organization in the world that
HDI has recertified three consecutive times.
Craig Baxter, HDI's managing director, expressed his respect for this
achievement stating, "Achieving HDI Support Center Certification is proof of
ECC's dedication to quality operations, continuous improvement, strategic
vision, a positive work environment, and high levels of customer service, and
we are delighted to award this certification to the ECC Support Center."
To achieve this prestigious designation, the ECC Support Center
successfully underwent a thorough on-site audit to verify its compliance to
the HDI Support Center Certification Standard. Paul Dooley, an HDI-certified
auditor, conducted the site audit. He stated, "It was a pleasure working with
ECC on this audit. The organization's management team is very focused on
strategic leadership and quality support for the organization's products and
services, as well as providing a satisfying work environment for its people.
The award of HDI Support Center Certification is well-deserved and represents
the end result of much hard work and preparation." Rick Joslin, executive
director of training and certification, HDI stated, "ECC clearly exemplifies
excellence in all of the core areas on which the HDI Support Center
Certification program focuses - leadership, policy and strategy, people
management, resources, process and procedure, people satisfaction, customer
satisfaction, and performance results."
First introduced in 2000, the HDI Support Center Certification program is
based on the HDI Support Center Standard, an open industry standard that
focuses specifically on IT service and technical support quality. Evaluation
is based on a set of activities, each with four levels of maturity to
evaluate the support center. In order to become an HDI Certified Support
Center, a support center must achieve minimum scores as defined by the HDI
International Certification Standards Committee.
Abdulaziz AbdulKarim, General Manager for EXPEC Computer Center, Saudi
Aramco said, "This achievement and international recognition is an
acknowledgement of ECC's continuous process improvement initiatives,
deployment of appropriate technologies and exposing our professionals to
challenging development opportunities in programs that support Saudi Aramco's
Exploration & Producing (E&P) business line. Achieving this certification for
the fourth consecutive time shows that we are able to deliver quality
services in a cost-effective manner that has a positive impact on our E&P
customers' productivity and efficiency."
For more information about the HDI Support Center Certification program,
About HDI
HDI is the world's largest IT service and technical support membership
association and the industry's premier certification and training body.
Guided by an international panel of industry experts and practitioners, HDI
is the leading resource for help desk and support center emerging trends and
best practices. HDI provides members with a vast repository of resources,
networking opportunities, and the largest industry event, the HDI Annual
Conference & Expo. Headquartered in Colorado Springs, CO, HDI offers training
in multiple languages and countries. For more information, visit
UBM TechWeb, the global leader in technology media and professional
information, enables people and organizations to harness the transformative
power of technology. Through its core businesses - media solutions, marketing
services, and professional information - UBM TechWeb produces the most
respected and consumed brands, applications, and services in the technology
market. More than 14.5 million business and technology professionals (CIOs,
IT and IT Support managers, Web and digital professionals, software and game
developers, government decision makers, telecom providers and business
executives) actively participate in UBM TechWeb's communities. UBM TechWeb
brands include: global face-to-face events such as Interop, Game Developers
Conference (GDC), Web 2.0, Black Hat, and VoiceCon; large-scale online
networks such as InformationWeek, Light Reading, and Gamasutra; research,
training, and certification services, including HDI, Pyramid Research, and
InformationWeek Analytics; and market-leading magazines such as
InformationWeek and Wall Street & Technology. UBM TechWeb is part of UBM, a
global provider of media and information services for professional B2B
communities and markets.
About Saudi Aramco
Owned by the Saudi Arabian Government, Saudi Aramco is a
fully-integrated, global petroleum enterprise, and a world leader in
exploration and producing, refining, distribution, shipping and marketing.
The company manages proven reserves of 260 billion barrels of oil and
manages the fourth-largest gas reserves in the world, 253.8 trillion cubic
feet. In addition to its headquarters in Dhahran Saudi Arabia, Saudi Aramco
has affiliates, joint ventures and subsidiary offices in India, China,
Japan, the Netherlands, the Republic of Korea, Singapore, Malaysia, the
United Arab Emirates, the United Kingdom and the United States. For more
SOURCE: HDI
CONTACT: Allison Wroe,
HDI Executive Director of Marketing,
+1-719-785-5355,
awroe@thinkhdi.com
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