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NEWS RELEASE
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The First Australian Debt Management Company To Launch In The Philippines
Manila, Philippines, JUNE 03, 2010 - NRG Global Solutions Pty Ltd (NRG), an Australian debt
management company servicing multinationals in the telecommunications, banking, and finance
industries, is opening a new 150-seat call center in the Philippines. The company is the first Australian
collection company to establish a presence in the Philippines.
According to NRG executives, the company chose the Philippines for its agent talent pool, call centre
infrastructure, and readily available vendors and suppliers focused on supporting the international call
center sector. NRG recently incorporated its Philippine subsidiary, NRG Global Solutions (Philippines) Inc
to service an Australian client base.
Laurence Barlow, Co-founder and Chairman of NRG said, “The Company has gone through measured
growth, opening with only five seats in a Manila Business Process Outsourcing (BPO), or business
incubator, in August 2008. We are excited with this new phase of growth, as it exponentially increases our
presence from five seats to 150 seats.”
Michelle Bubke, Co-founder and CEO, “We originally struggled with off shoring a portion of the business,
as we were concerned about our Australian staff; however, as forecast the Australian business has gone
from strength to strength, agents have been up skilled and rewarded accordingly. The career scope for
our Australian executives has become global, and that’s exciting”.
Mr. Barlow added “It made business sense to expand in the Philippines apposed to other call centre
hubs; the call centre infrastructure is impressive and Filipino government encourages foreign investors to
set up here with, incentives, and special economic zones. We had a lot to learn when we first landed, but
the Philippines is the least Asian, Asian country, so navigating the array of outsourcing options easier
than other potential locations”.
NRG chose a Megaworld property, one of the Philippine’s premier real estate developers, to house its
first facility. “Eastwood City Cyberpark is the perfect location because it combines commercial, retail, and
residential properties, in a secure community,” Barlow explained. “It’s an intelligent choice for the fast-
paced lifestyle of call center practitioners. In addition, its proximity to talent in neighboring locations, as
well as to universities means we have access to energetic, educated people”.
Mss Bubke said “In my view, voice-based call center facilities here are superior to other countries, The
Spanish-American accent is very mid, easily understood in Australia. I was impressed with the highly
educated, English-speaking workforce. The agents only needed training in our processes, not language.
Our clients are impressed, the results speak for themselves.”
NRG Global Solutions intends to expand its client-base using its new call center as the first step. The
Australian company is helping to develop the skill set of the Filipino people and encouraging other
businesses to follow suit.
Bubke said “We have plans to launch an Australian centric debt collection and BPO training company in
Asia to complement the existing business.”
For more information on the NRG Global Solutions Pty Ltd,
Laurence Barlow lbarlow@nrg-gs.com
Michelle Bubke mbubke@nrg-gs.com
NEWS 
