MEDIA RELEASE PR39979
UBM TechWeb's HDI Announces New Desktop Support Advisory Board, Expanded Offering for
the Desktop Support Community
COLORADO SPRINGS, Colo., June 12 /PRNewswire-AsiaNet/ --
HDI (http://www.thinkhdi.com), a global association for IT service and technical
support professionals and the premier certification body for the industry, today
announced two inaugural desktop support advisory groups: the HDI Desktop Support
Desktop support responsibilities include, but are not limited to, the
provisioning of hardware, software applications, operating systems, and network
connectivity. The mission of the HDI Desktop Advisory Board is to provide HDI
guidance in the development of industry standards, best practices, research, and
professional development specific to the unique needs and responsibilities of the
desktop support community. The HDI Desktop Support Leadership Council will review and
provide feedback on initiatives presented by the Desktop Support Advisory Board.
Combined, these two groups represent six countries (Australia, Canada, India, the
Philippines, Switzerland, and the United States) and eleven Fortune 500 companies,
including Alcoa, Citigroup, FedEx, First Data Corp, Hewlett-Packard, MassMutual
Financial Group, Mattel, Pepco Holdings, Texas Instruments, United Health Group, and
Williams Companies.
Earl Begley, ITSM Implementation Project Manager for the University of Kentucky,
has been selected to chair the HDI Desktop Advisory Board. Other board members
include:
Ronald Ables, IT Support Center Manager, EPCO, Inc.
Earl Begley, ITSM Implementation Project Manager, University Of Kentucky
Thomas Blazek, Regional Infrastructure Delivery Services Manager,
Alcoa Inc.
Frankie Bravo, Desktop Support Supervisor, Carnival Cruise Lines
Shannon Cepica, Managing Director, Texas Tech University
Eric Decker, Director, US Support and Operations, Merial
Rosanne Delaney, Senior Vice President, Mesirow Financial
Malcolm Fisher, Global Manager, IT Services, O-I
Mark Fitzgerald, Manager, User Services, Boise State University
Leo Forget, Delivery Director, Technisource
Gaurav Gupte, Manager, Global Operations and Support, SunGard
Jean-Christophe Guyot, Manager, Assets and Service Management, Philip
Morris International
Lucia Jenkins, Director, IT Support Operations, Network Alliance
Scott Kessler, Director, Client Management Services, TechTeam Global,
Inc.
Phillip Kimball, Service Management Manager, University of Utah
Hospital
Brad Kramer, Customer Solution Architect, CA
Lawrence Lenzini, Senior Engagement Manager, CDC Global Services
Brantley Lott, Senior Information Systems Technician, EMS
Technologies, Inc.
Vince Lyons, PC Services Manager, Corporate /Mid-Atlantic Regions,
Ricoh Corporation of America
Kathleen Oden, Information Resource Support Specialist, Texas
Department of Transportation
Chris Ohlandt, Director, Division of Customer Support /Center for
Information Technology, National Institutes of Health
David Sharp, Director of Network Convergence, LiquidHub
Kristy Trice, Manager, End User Computing Services, L.L.Bean
Jason Tryon, Service Desk Delivery Manager, Hewlett-Packard
Eddie Vidal, Manager, Enterprise Services Support, University of Miami
Currently, HDI offers a Desktop Support Technician
The training course, available both online and in the classroom, focuses on key
support center processes and concepts to improve overall support operations, as well
as customer service and interpersonal skills that improve the customer's experience.
In addition, HDI members are provided with articles and resources to assist with the
advancement of desktop support operations. Future HDI plans include the release of
Desktop Support Manager certification and training.
About HDI
HDI is the world's largest IT service and technical support membership
association and the industry's premier certification and training body. Guided by an
international panel of industry experts and practitioners, HDI is the leading
resource for help desk/support center emerging trends and best practices. HDI
provides members with a vast repository of resources, networking opportunities, and
the largest industry event, the HDI Annual Conference & Expo. Headquartered in
Colorado Springs, Colo., USA, HDI offers training in multiple languages and
0174. HDI is part of UBM TechWeb.
UBM TechWeb, the global leader in technology media and professional information,
enables people and organizations to harness the transformative power of technology.
Through its core businesses - media solutions, marketing services, and professional
information - UBM TechWeb produces the most respected and consumed brands,
applications, and services in the technology market. More than 14.5 million business
and technology professionals (CIOs, IT and IT Support managers, Web and digital
professionals, software and game developers, government decision makers, telecom
providers and business executives) actively participate in UBM TechWeb's communities.
UBM TechWeb brands include: global face-to-face events such as Interop, Game
Developers Conference (GDC), Web 2.0, Black Hat, and VoiceCon; large-scale online
networks such as InformationWeek, Light Reading, and Gamasutra; research, training,
and certification services, including HDI, Pyramid Research, and InformationWeek
Analytics; and market-leading magazines such as InformationWeek and Wall Street &
Technology. UBM TechWeb is part of UBM, a global provider of media and information
services for professional B2B communities and markets.
SOURCE: HDI
CONTACT: Allison Wroe,
Executive Director of Marketing of HDI,
+1-719-785-5355,
awroe@thinkhdi.com
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