Commonwealth Bank of Australia
ABN 48 123 123 124
COMMONWEALTH BANK ACTIVATES EMERGENCY PACKAGE
FOR PEOPLE AFFECTED BY NORTH EAST (VIC) FLOODING
6 September 2010: The Commonwealth Bank has responded to residents and
businesses across north east Victoria by activating its special emergency assistance
package to help people affected by the flooding.
“The Commonwealth Bank is concerned at the impact the rain and flooding has had on
local residents and businesses,” said the Bank’s Group Executive Retail Banking
Services, Ross McEwan. “We’ve put special arrangements in place for our customers,
and our staff are ready to assist them promptly with their financial concerns and
enquiries.”
Key features of the Bank’s special assistance package include:
providing additional loans or changes to repayment arrangements for
Commonwealth Bank home loan customers who may experience difficulties
because of the flooding,
loan restructuring for business customers with existing loans, without incurring
the usual bank establishment fees,
review credit card instalments for customers of good standing and consideration
of requests for emergency credit limit increases,
expediting claims to CommInsure for customers seeking help through their
home, contents and motor vehicle insurance,
waiving prepayment charges over the next month for affected customers wishing
to access term deposits, Commonwealth Investment Bonds and CBFC
debentures ahead of the maturity date,
waiving branch service fees where the customer is looking to obtain a service
from the Bank as a result of the disaster.
“Our staff will be happy to discuss with customers their overall financial position, any
change in repayment arrangements, or to consider options for additional loan funds,”
Mr McEwan said.
ENDS
For more information contact:
Nichole Ismay
Commonwealth Bank
Ph: 02 9117 7051
NEWS 
