Frost & Sullivan on OSS/BSS in 2009: Innovation - the Light at the End of a Dark
Economic Tunnel
SINGAPORE, March 6 /PRNewswire-AsiaNet/ --
When it comes to Operations Support Systems and Business Support Systems
(OSS/BSS), it's truly survival for the fittest communications service
provider (CSP). Over the past few years, the global CSPs have realised that
OSS/BSS are a 'part-of-the-service' and not a mere back-end support function.
Today, complex customer-focused services have gained importance, especially
those involving mobile data integration with voice capabilities.
With the current economic situation, the CSPs are struggling to offer
real-time services and face hurdles like waning average revenue per user
(ARPU) and increased competition. It is now becoming critical, more than
ever, to create sustained business success and to focus on the operational
functions that can better support customers and help address new revenue
generating capabilities.
During tough economic times, it is often innovation that gets a backlash
from the efforts of cost cutting and down-sizing. However, as learnt from
previous economic downturns, innovation is all the more crucial at a time
like this. Whether targeted towards cost reduction and reduced cost of
ownership or customer retention and revenue generation, it is innovation that
will enable CSPs to define and deliver new services and remain competitive in
a challenging economy.
In an aid to further understand the challenges and latest developments
within the OSS/BSS space in Asia Pacific, Frost & Sullivan along with
Stratecast, is organising the 3rd Annual OSS/BSS Asia Pacific Summit. The
summit is slated to be held from March 25 - 26, 2009 at Amara Sanctuary
Resort, Sentosa, Singapore.
"The customer experience is now the CSP's most strategic differentiator,"
says Susan McNeice, Global Program Director, Communications Infrastructure
and OSS/BSS for Frost & Sullivan/Stratecast.
"OSS/BSS systems and processes are at the centre of this opportunity,
making innovation and transformation to a more flexible, efficient and
responsive infrastructure critical to long-term success," McNeice adds.
Today, CSPs are examining business and operational processes, in search
of this market advantage. While some are undertaking large transformation
projects, others are taking a more measured approach to augment and update
selected operational processes and systems. Regardless of the methodology
involved, CSPs have clear objectives like responsiveness and interoperability,
leveraging on existing assets and cost reduction.
The two-day summit will host senior industry practitioners, chief
officers of leading corporations and renowned thought leaders of the OSS/BSS
industry. The summit aims to offer global analyst insights along with a rich
mix of practical implementation successes.
Speakers include representatives from Oracle Communications, Convergys
Corporation, Orange Business Services, Celcom Malaysia, Telecom New Zealand,
CAT Telecom Thailand, Accanto Systems Italy, Telekom Indonesia, amongst
others.
Karl Whitelock, Senior Consulting Analyst, and Susan McNeice, Global
Program Director, both within Frost & Sullivan's Stratecast practice, will
share their OSS/BSS expertise and research findings regarding today's most
significant business issues.
The summit is designed to have several panel discussions to upscale the
interactivity amongst the participants. The delegates will also receive a
complimentary copy of 2009 Stratecast/Telecom Asia magazine survey at the
summit.
The summit is sponsored by Oracle Communications, Comverse, Convergys,
Ixia, Accanto and Anritsu. The official media partners for the summit include
Billing & OSS, TelecomAsia and Wireless Asia and other media partners are
Billing OSS Magazine, China Newswire, China Tech News.com, Connect World,
Convergence World, Developing Telecoms, mCubeDigital.com, OSS News Review and
Wireless Business Review. Global Revenue Assurance Professional Association
(GRAPA) and ITU-APT Foundation of India are the supporting associations for
the summit.
For more information/registration details, please visit
Frost & Sullivan, the Growth Partnership Company, enables clients to
accelerate growth and achieve best in class positions in growth, innovation
and leadership. The company's Growth Partnership Service provides the CEO and
the CEO's Growth Team with disciplined research and best practice models to
drive the generation, evaluation and implementation of powerful growth
strategies. Frost & Sullivan leverages over 45 years of experience in
partnering with Global 1000 companies, emerging businesses and the investment
community from 31 offices on six continents. To join our Growth Partnership,
MEDIA CONTACTS:
Surbhi Dedhia Neethiya Sadagopal
Corporate Communications Corporate Communications
P: +65.6890.0926 P: +65.6890.0966
E: surbhi.dedhia@frost.com E: neethiya.sadagopal@frost.com
Source Frost & Sullivan
CONTACT: Surbhi Dedhia, +65.6890.0926, surbhi.dedhia@frost.com, or
Neethiya Sadagopal, +65.6890.0966, neethiya.sadagopal@frost.com, both of
Frost & Sullivan, Corporate Communications
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