Zendesk Secures Series A Funding From Crv And Opens U.s. Headquarters In Mission To Spread Good Karm

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7th May 2009, 01:48am - Views: 833





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Zendesk Secures Series A Funding from CRV and Opens U.S. Headquarters in Mission

to Spread Good Karma to Help Desks Everywhere


HONG KONG, May 6 /PRNewswire-Asia-AsiaNet/ --


Zendesk's help desk in the cloud brings tender loving customer care to 1,000

organizations 


    Inspiring the help desk 2.0 movement through a focus on enlightened customer

support, Zendesk has secured series A venture capital financing from Charles

River Ventures. Zendesk's hosted environment help desk system has been providing

tender loving customer care to companies including Twitter, MSNBC.com and

Rackspace Cloud since 2007 and has now passed the 1,000 customer mark. The

financing will be used to expand operations and painless customer support to

organizations worldwide, starting with a new U.S. headquarters in Boston. 


    "I love living and working in Hong Kong," said Michael Hansen, VP of Zendesk.

"We have some great staff here and super partners like Beansbox, Headnix and

RoRCraft, but somehow we only do very little business here, in fact we do 3 times

more in Singapore." Asked why Hong Kong lags behind in Web 2.0 adaptation, "The

skilled innovative people are here, but businesses haven't seen the light yet." 


    "Beautifully simple. That is all you need to know about Zendesk. What's

important is a focus on the customer as an individual," said Mikkel Asger Svane,

CEO of Zendesk. "Zendesk has grown by selling to individual people, not

companies, who are embracing a more agile approach customer service. This

financing will help us build on our success and bring good help desk karma to any

organization seeking enlightenment." 


    "I was sold when I set up a help desk on my own in two minutes," said Devdutt

Yellurkar, partner at Charles River Ventures. 


    Zendesk enables any company -- from Fortune 500 conglomerates to Web 2.0

startups and PTAs -- to offer professional©\grade support service with very

little effort, so they can capitalize on valuable user feedback. Svane added,

"Zendesk gives companies a unique differentiator in this commoditized world of

easy and inexpensive 'me-too' products. We give them a way to create meaningful

relationships with customers through online support that leverages new

communications tools like chat, Twitter, Facebook and email."  

    "Zendesk has it all: beauty, brains and a wonderfully responsive team behind

it, too!," said Crystal Taylor, head of support for Twitter. "Zendesk's

intuitive, elegant design makes issue tracking and resolution a pleasure. Ticket

information is fully integrated with Twitter's system for accurate user history

and reporting, and users have a working archive of all of their requests." 


    Zendesk is on a mission to bring good help desk karma to organizations large

and small. Zendesk's approach ranges from the modern help desk to the Buddha

Machine Wall where ambient patterns from Chinese musicians FM3 soothe away the

edge of the office. Follow @zendesk on Twitter to see what will come next this

June. 


    About Zendesk 


    Zendesk is inspiring the help desk 2.0 movement through a focus on

enlightened customer support. By leveraging the benefits of Web-based

communications and social media, Zendesk extends good help desk karma to any

company looking to offer professional©\grade support service with very little

Business Finance Zendesk 2 image

effort. Zendesk was founded in 2007 and secured venture capital financing from


@zendesk on Twitter. 


    Contact: 


     Michael Hansen 

     Zendesk 

     Tel:   +852-5190-1485 

     Email: michael@zendesk.com 


     Beth Monaghan 

     InkHouse (for Zendesk) 

     Tel:   +1-781-916-9090 x801 

     Email: zendeskpr@inkhousepr.com


SOURCE: Zendesk 



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