Zendesk Secures Series A Funding from CRV and Opens U.S. Headquarters in Mission
to Spread Good Karma to Help Desks Everywhere
HONG KONG, May 6 /PRNewswire-Asia-AsiaNet/ --
Zendesk's help desk in the cloud brings tender loving customer care to 1,000
organizations
Inspiring the help desk 2.0 movement through a focus on enlightened customer
support, Zendesk has secured series A venture capital financing from Charles
River Ventures. Zendesk's hosted environment help desk system has been providing
tender loving customer care to companies including Twitter, MSNBC.com and
Rackspace Cloud since 2007 and has now passed the 1,000 customer mark. The
financing will be used to expand operations and painless customer support to
organizations worldwide, starting with a new U.S. headquarters in Boston.
"I love living and working in Hong Kong," said Michael Hansen, VP of Zendesk.
"We have some great staff here and super partners like Beansbox, Headnix and
RoRCraft, but somehow we only do very little business here, in fact we do 3 times
more in Singapore." Asked why Hong Kong lags behind in Web 2.0 adaptation, "The
skilled innovative people are here, but businesses haven't seen the light yet."
"Beautifully simple. That is all you need to know about Zendesk. What's
important is a focus on the customer as an individual," said Mikkel Asger Svane,
CEO of Zendesk. "Zendesk has grown by selling to individual people, not
companies, who are embracing a more agile approach customer service. This
financing will help us build on our success and bring good help desk karma to any
organization seeking enlightenment."
"I was sold when I set up a help desk on my own in two minutes," said Devdutt
Yellurkar, partner at Charles River Ventures.
Zendesk enables any company -- from Fortune 500 conglomerates to Web 2.0
startups and PTAs -- to offer professional©\grade support service with very
little effort, so they can capitalize on valuable user feedback. Svane added,
"Zendesk gives companies a unique differentiator in this commoditized world of
easy and inexpensive 'me-too' products. We give them a way to create meaningful
relationships with customers through online support that leverages new
communications tools like chat, Twitter, Facebook and email."
"Zendesk has it all: beauty, brains and a wonderfully responsive team behind
it, too!," said Crystal Taylor, head of support for Twitter. "Zendesk's
intuitive, elegant design makes issue tracking and resolution a pleasure. Ticket
information is fully integrated with Twitter's system for accurate user history
and reporting, and users have a working archive of all of their requests."
Zendesk is on a mission to bring good help desk karma to organizations large
and small. Zendesk's approach ranges from the modern help desk to the Buddha
Machine Wall where ambient patterns from Chinese musicians FM3 soothe away the
edge of the office. Follow @zendesk on Twitter to see what will come next this
June.
About Zendesk
Zendesk is inspiring the help desk 2.0 movement through a focus on
enlightened customer support. By leveraging the benefits of Web-based
communications and social media, Zendesk extends good help desk karma to any
company looking to offer professional©\grade support service with very little
effort. Zendesk was founded in 2007 and secured venture capital financing from
@zendesk on Twitter.
Contact:
Michael Hansen
Zendesk
Tel: +852-5190-1485
Email: michael@zendesk.com
Beth Monaghan
InkHouse (for Zendesk)
Tel: +1-781-916-9090 x801
Email: zendeskpr@inkhousepr.com
SOURCE: Zendesk
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