Hair & Beauty Campaign Recoups $23,000 For Victorian Salon Staff

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13th January 2010, 02:00pm - Views: 630

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Fair Work Infoline: 13 13 94 

Media Release

    13 Jan 2010

Hair and Beauty campaign recoups $23,000 for

salon staff in Victoria

Twenty hairdressing and beauty salon employees in Victoria are to be reimbursed

a total of $23,000 after investigations by the Fair Work Ombudsman found they

were underpaid.

Fair Work inspectors have randomly scrutinised the books of 40 hair and beauty

salons throughout Victoria as part of an Australia-wide campaign.

Nationally, the campaign identified:

223 employees who had been underpaid a total of $140,000,

Some workers being paid in foreign currency,

Unlawful deductions being made from workers’ pay packets for purchases

of hair and beauty products,

Apprentices being sacked on the basis of a downturn in work, 

Some businesses relying on salon appointment books as employment

records for staff, and

Non-payment of correct shift, weekend and public holiday rates.

In Victoria, the Fair Work Ombudsman found 27 of the 40 businesses audited so

far to be non-compliant with federal workplace laws. Another 13 remain under


Inspectors noted a number of inadequate record-keeping practices in Victoria,

including instances where some salons were relying on appointment books as a

record of the time worked by employees.

Acting Fair Work Ombudsman Natalie James says the industry was targeted

because of the large number of complaints it was generating.

Three salons alone were found to have underpaid 11 staff more than $86,000.

“We are mindful that this is an industry which employs large numbers of young

females and a significant number of apprentices,” she said.

In the latest campaign, inspectors have checked the books of 330 salons

throughout Australia and found 130 of them - 39 per cent - to be non-compliant.

Of these, 78 had minor breaches relating to payslips and time-and-wages records

and 52 recorded monetary contraventions.

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People Feature Fair Work Ombudsman 3 image

Fair Work Infoline: 13 13 94 


In addition to the Victorian recoveries, the campaign will also recoup $55,000 for

106 workers in Queensland; $31,000 for 29 workers in NSW and the ACT,

$14,500 for 26 workers in SA, $7000 for 21 workers in the NT, $7000 for 15

workers in Tasmania and $2000 for six workers in WA. 

Ms James says her Agency wrote to more than 2000 employers nationally to alert

them to the campaign and provide information about resources available to assist

them to comply with workplace laws.  

Those randomly selected for audit were asked to provide time and wage records

and other information for a specified two-week period, including a public holiday,

so inspectors could assess whether or not they were compliant.

“If we found a minor contravention that did not disadvantage an employee, then

we asked the employer to complete a compliance commitment form and to

voluntarily rectify the issue,” Ms James said.

“Where we found a more serious breach, we asked the employer to undertake an

audit of all employees and to rectify any underpayments.

“In some cases, if employers were not willing to voluntarily resolve the issue or if

the contravention was blatant, we have escalated the audit to full investigation.”

Ms James said 32 employers nationally remained under investigation and did not

rule out the possibility of legal action in some cases.

She said the campaign findings highlighted the need for the Fair Work

Ombudsman to continue to provide education and advice to the hair and beauty

industry and to monitor and enforce compliance.

In 2008, a State-wide campaign targeting the hair and beauty sector in Western

Australia recouped $40,000 in underpayments for 34 salon employees.

And in July last year, a campaign focused on the hair and beauty industry in

Victoria’s Gippsland region recovered $7300 for 11 staff. Eighty per cent of 56

businesses selected passed the audit checks. Gippsland was not part of the latest


Employers or employees seeking assistance should contact the Fair Work Infoline

on 13 13 94 or visit

Media inquiries: 

Craig Bildstien, Director Media & Stakeholder Relations  0419 818 484 Email:

Ryan Pedler: Mob: 0434 365 924; Email:

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